YOUR DATA.
HANDLED WITH CARE.

01Who we are

Demsly Creative ("Demsly", "we", "us") is a trade name of Forwardfocus Group LLC, a United States limited liability company. Demsly produces performance video ads for brands. This policy explains how we handle personal information when you visit demsly.com, contact us, or work with us as a client.

Questions about this policy can be sent to hello@demsly.com.

02Information we collect

We collect only what we need to talk with you and deliver our work:

• Contact details you send us, such as your name, email address, company and role.
• The content of messages you send us by email, Slack, Upwork, LinkedIn or other channels.
• Project materials you share with us, such as briefs, product information, brand assets, footage, scripts and review comments.
• Business and billing details needed to invoice and get paid, such as company name, billing contact and invoice records. Card and bank payments are handled by our payment providers; we do not store full card numbers.
• Basic technical information that our hosting provider records automatically when you load a page, such as IP address, browser type and the pages requested.

demsly.com does not use advertising pixels or third-party tracking cookies.

03How we use information

• To reply to enquiries and discuss potential projects.
• To plan, produce, review and deliver creative work for clients.
• To send invoices, process payments and keep business records.
• To keep our website and tools secure and working properly.
• To meet legal, tax and accounting obligations.

We do not sell personal information, and we do not use client materials to promote Demsly without the client's written permission.

04Service providers

We share information only with providers that help us run the business, and only as needed for that purpose. These include website and file hosting (Cloudflare), video hosting, email and workspace tools, team communication tools, payment processing, and AI generation tools used in production. Client materials may be processed by AI tools as part of producing the work a client has requested.

05Confidentiality of client work

Client briefs, unreleased products and project files are treated as confidential. Access is limited to the team members working on the project, who are bound by written confidentiality obligations. Where a separate NDA or agreement with a client applies, its terms take priority over this policy.

06Retention

We keep personal information for as long as needed to provide our services, maintain business records and meet legal obligations. Project files are kept for the duration of the engagement and a reasonable period afterwards so clients can request revisions or copies, unless a client asks us to delete them sooner.

07Security

We use access controls, password protection and reputable hosting providers to protect information. No method of storage or transmission is completely secure, but we work to protect your information and will notify affected clients of a security incident where required.

08Your choices and rights

You can ask us to access, correct or delete personal information we hold about you, or to stop contacting you, by emailing hello@demsly.com. Depending on where you live, you may have additional rights under local law; we will respond to requests as required by that law.

09International transfers

Our team works remotely across several countries and our providers may process data in the United States and elsewhere. By working with us you understand that information may be transferred to and processed in those countries.

10Children

Our services are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

11Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last changed.